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Customer Reviews.

service

4

Staff were helpful. The video was a nice touch but did not explain exactly what was done to my car, just that it was a healthy car check. I want to know what procedures were actually done as part of the service.

19 June 2017

service

5

Again this is down to the care and attention of Andrea. Excellent employee to have.

18 June 2017

service

5

Car felt better to drive afterwards.

13 June 2017

sales

5

Great Service from Ruth Jones especially on handover day when Ruth took the time to explain all the tech functions which I found extremely helpful

12 June 2017

service

5

The car was collected and a courtesy car provided at the time that was agreed and a cleaned and washed (most importantly!) repaired car was returned earlier than expected

30 May 2017

sales

5

Chris (or sales assistant) was attentive and patient

30 May 2017

service

3

Of the few items identified during its MOT I was unsure about the potential of further wear/ highlighted issues that did not fail the test but have been brought to my attention. The tensioner pulley / alternator belt cracked ? - advised replacement.

30 May 2017

sales

5

Ellie was incredibly helpful and took the time to understand my requirements

30 May 2017

service

5

Helpful & informative, and delivered my car home after repair with no fuss. Dealt with insurance for tyre replacement without me having to do a thing. MINI emergency also brilliant

23 May 2017

service

5

Problem with the car was dealt with straight away and the car repaired the next day as well as cleaned.

21 May 2017

sales

5

The sales woman answered all my questions & was very helpful

17 May 2017

sales

5

Because we were explained everything we wanted to know by Ellie ,and nothing was too much trouble even though we had to keep ringing her with more questions.

14 May 2017

sales

5

Sales staff were very helpful and friendly to deal with.

13 May 2017

service

5

All staff we helpful and attentive and we were kept involved the whole time

12 May 2017

sales

5

Efficient, all went according to plan

10 May 2017

sales

5

after a few problems Dan the sales man went out of his way to make sure i was completely satisfied could not recommend him enough

10 May 2017

service

5

All members of staff were really helpful when I visited to receive quotes etc. The work was completed quickly and every questioned I asked was able to be answered immediately.

09 May 2017

sales

5

Excellent sales service, everything explained well, great communication whilst waiting for delivery and excellent aftersales care. Only 2 comments - was hoping for a bouquet of flowers to accompany the car on delivery ! and more petrol in the car

09 May 2017

service

3.5

Car seat that required repair under warranty needed cleaning as it was marked.

05 May 2017

sales

5

Car arrived sooner than expected

02 May 2017

service

5

Sales and Service staff at both Cooper Durham Mini and BMW are always professional, welcoming and friendly!

01 May 2017

sales

4

Not happy that I received no car mats or a wind deflector with my car!

12 April 2017

sales

5

Salesperson helpful, friendly and easy to deal withThe arrangement of finance went smoothlyThe Durham Mini Centre staff were friendlyI didn't have long to wait for my new car to arrive

12 April 2017

sales

5

The service from dan was very good, prompt and knowledgable.

11 April 2017

sales

5

Ellie was very professional and approachable

11 April 2017

sales

5

Treated very well by Dan Spooner with courtesy nothing was to much trouble, if you met my wife you'd understand, very demanding

10 April 2017

sales

5

Ellie was always keeping in touch with me

08 April 2017

sales

5

Excellent service from Cooper Durham, very helpful and friendly especially Ellie Hall

06 April 2017

sales

4

Although the overall service from Manj was excellent sometimes we were sitting around a while at the garage

06 April 2017

sales

5

Chris understood exactly what I wanted and made the process very quick and easy.

06 April 2017

sales

4

Friendly and knowledgeable.

04 April 2017

sales

5

Ellie the car sales executive was very knowledgeable and helpful without being pushy which I have experienced in the past when considering the purchase of a new car. Ellie's approach encouraged me to go ahead with the purchase

30 March 2017

sales

5

i have been given warm welcome , tour of the sales and first hand experience with mini