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Customer Reviews.

service

5

Excellent customer service

13 August 2017

service

5

Car was sorted and cleaned

11 August 2017

service

5

Excellent

10 August 2017

sales

5

Great customer experience. All options fully explained and at no time did I feel not pressured.

10 August 2017

sales

5

Completely satisfied everything that was agreed was carried out and car was ready to be collected at the agreed collection time

08 August 2017

sales

5

Dan kept me updated on expected delivery and helped me make additions to my car

07 August 2017

sales

5

Had great sales service from Dan Spooner and the team at Cooper Mini Durham. Dan took time to explain everything in detail and kept me fully up to date with delivery date.

07 August 2017

service

3

Because I have to return the car to them again

04 August 2017

sales

5

Car is brilliant, good customer service not to pushy. Only issue was from the finance centre being so slow

04 August 2017

service

5

Everything was complete on my car and it was cleaned down aswell

27 July 2017

sales

3

We had to ring a couple of times to see if there was any news on delivery date. I felt like one phone call per week would have kept us in the loop.

27 July 2017

service

4

Work not done but not a problem. I asked for a quote and it was given. I did not go ahead with the work but this was not a prob.

24 July 2017

service

4

See above

24 July 2017

service

4

All seems great..

22 July 2017

sales

5

Ruth who dealt with our purchase made everything very easy, and explained every process.

22 July 2017

service

5

Polite, friendly and efficient - and paid for breakfast whilst we waited whiuch was a lovely touch. So impressed - I told my brother and he ordered a brand new Mini Cooper the very same day!!!

22 July 2017

service

5

I took my car in, it was delt with efficiently , the garage said they would ring me with a quote before they started any work, which they did, before commencing the work.

21 July 2017

sales

5

Dan kept in touch with me via email each week until delivery letting me know the progress of my car. The car came a day earlier than expected and he had it ready for collection the following day.

20 July 2017

service

4.5

All good and price are affordable (also manage to get 50% off for MOT because I booked online!).

18 July 2017

sales

5

Ellie was very patient with all my questions and at no point did I feel pressured to buy a car from her, which is a huge plus, no one wants to feel pressured in any way on making a big financial decision. She made the buying process a pleasure.

15 July 2017

sales

5

Ruth was friendly, efficient and professional. Other staff were courteous and very welcoming.

15 July 2017

sales

5

See previous comment

14 July 2017

service

5

Easy to arrange service . Customer service & care at high expected standard .

14 July 2017

service

5

Service, MOT and end of warranty check carried out efficiently.

14 July 2017

service

4

Staff were helpful. The video was a nice touch but did not explain exactly what was done to my car, just that it was a healthy car check. I want to know what procedures were actually done as part of the service.

19 June 2017

service

5

Again this is down to the care and attention of Andrea. Excellent employee to have.

18 June 2017

service

5

Car felt better to drive afterwards.

13 June 2017

sales

5

Great Service from Ruth Jones especially on handover day when Ruth took the time to explain all the tech functions which I found extremely helpful

12 June 2017

sales

5

Chris (or sales assistant) was attentive and patient

30 May 2017

service

5

The car was collected and a courtesy car provided at the time that was agreed and a cleaned and washed (most importantly!) repaired car was returned earlier than expected

30 May 2017

service

3

Of the few items identified during its MOT I was unsure about the potential of further wear/ highlighted issues that did not fail the test but have been brought to my attention. The tensioner pulley / alternator belt cracked ? - advised replacement.

30 May 2017

sales

5

Ellie was incredibly helpful and took the time to understand my requirements

30 May 2017

service

5

Helpful & informative, and delivered my car home after repair with no fuss. Dealt with insurance for tyre replacement without me having to do a thing. MINI emergency also brilliant