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Customer Reviews.

service

5

It’s always a positive experience. The staff are lovely

03 July 2018

service

1

For all the reasons stated above. I am very unhappy and dissatisfied with the recent service.

29 June 2018

service

5

Always helpful

22 June 2018

service

4

Very courteous staff. Issue solved. Would have been 5 stars if the parts had arrived quicker.

18 June 2018

service

5

Excellent dealership with 1st class customer service.

15 June 2018

service

5

We received very good service we would normally go to Teesside

06 June 2018

service

5

The service desk is exceptional, no issue is too difficult for them. They are professional, helpful, courteous and kind.

05 June 2018

service

5

No problems from start to finish

01 June 2018

service

5

Very quick also got a complementary breakfast.

30 May 2018

sales

4

The picking up of the vehicle took longer than I expected. There was a lot of waiting Around

29 May 2018

sales

5

Very nice and professional with a warm greeting

29 May 2018

service

5

Very efficient

25 May 2018

service

4

I always get good service with a smile??at Durham Mini.

24 May 2018

service

3.5

It is my answer to the general question regarding MOT / Brake Fluid change

23 May 2018

service

5

Staff so friendly and helpful

23 May 2018

service

5

Plenty of appointments and helpful staff

22 May 2018

service

4

Excellent service let down by poor washing/vacuuming finishes.

22 May 2018

service

4.5

Treated very well by staff member, kept informed of progress. However the prices of some parts required was misquoted as the technician didn't fully check the type of tyre I needed, however the misquoted price was honoured.

22 May 2018

service

5

One of the best after sales services I’ve received compared to other garages.

21 May 2018

service

1.5

As above if you are going to offer a complementary service make sure it is to a standard you would wlecprct from s prestige car provider.

17 May 2018

service

1

possible 3rd visit for repair

16 May 2018

service

5

Fast reliable friendly service

15 May 2018

service

5

As above, excellent

15 May 2018

service

5

The work done on our Mini, a post winter health check, was carried out on the date we requested, and was done efficiently. The car was also washed and vacuumed.

15 May 2018

sales

5

Hannah our mini contact at cooper Durham kept us up to date and was quick to respond to the many questions I had for her. Nothing was a hassle for her and her handover was extremely informative.

10 May 2018

service

5

Reception area very clean and comfortable Receptionists friendly and helpful

10 May 2018

sales

5

Always kept up to date at appropriate points and made to feel valued.

09 May 2018

sales

5

Ellie Hall was knowledgeable and helpful throughout

09 May 2018

sales

4

All was great but would have been better if free mats included when spending a fair amount for the mini.

09 May 2018

service

5

Got lots of contact and messages confirming the appointment. Also everyone very courteous. Well done.

09 May 2018

sales

5

The staff were all attentive and polite and listened to all requirements and concerns. They were also lovely with my baby daughter!

09 May 2018

service

3.5

The tyre warning light came on after about 8 miles which needed me to go to and get the tyres checked. They were ok ? Caused by the service doing something (? Brake work) and not re configuring ?

02 May 2018

service

5

Very welcoming and accommodating

01 May 2018

service

5

Booking car in is always easy and transport offered to and from town centre. Car valeted and staff accommodating.

30 April 2018

service

5

I am an elderly lady and I have have been to garages in the past where I have felt it was a burden for them to serve me. I have never had that feeling at Mini Cooper Durham they are all so very welcoming and respectful.

28 April 2018

service

5

Always helpful

27 April 2018

sales

2

There was a breakdown in communication in the deal being agreed. I was under the impression that we were arranging a part exchange deal whereas the sales person was basing figures without part exchange. The deal cost me an addition £27 per month.

26 April 2018

service

5

staff are fantastic knowledgeable and proffesional what more can you ask for.

26 April 2018

service

5

Very helpful and informative

24 April 2018

sales

5

They kept me up too speed on the stages of the car being made

24 April 2018

service

5

Car was collected and returned on time

23 April 2018

service

5

Great service given, picked up car, dropped it off, washed and cleaned inside and out.re-arranged to collect car again to carry out further works

23 April 2018

service

5

Very satisfied with the experience, staff knowledgeable and very happy to offer helpful advice without even being asked.

23 April 2018

service

4

Satisfied with the service given.

20 April 2018

sales

4

After a shaky start they were easy to deal with.

19 April 2018

service

5

Hassle free experiece

13 April 2018

service

5

As above plus warm, friendly welcome, no pressure.

12 April 2018

sales

5

Came away with two minis for the daughters loved the attitude of the sales team and a big pat on the back for my main point of contact Namely Tito excellent product knowledge and a pleasure to deal with

10 April 2018

service

5

Excellent service