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Customer Reviews.

service

5

everyone helpfull

12 October 2017

service

2

Dealer has extended the warranty by an additional year following the service. I feel this does not reflect the risk and reduction in value associated with the missing service.

12 October 2017

service

5

Everything was carried out as specified; clear information and help given. And I was well looked after while waiting for a friend to collect me from the dealership.

12 October 2017

service

2

waiting in wrong dept for approx 15 minutes before staff realised the error and directed me to the correct dept. Initially I was told the service would take about 1.5 hours but on the day was told it would be much longer. The valet wasnt satisfactory

11 October 2017

sales

5

Very smooth,helpful,all as planned by the sales staff

10 October 2017

sales

5

Absolutely fantastic, not a problem with anything

10 October 2017

service

5

Very helpful and friendly staff. Nothing was too much bother.

10 October 2017

sales

5

Very happy with the entire experience

07 October 2017

service

5

The problems with my vehicle were resolved/corrected quickly and I was informed about the action taken.

05 October 2017

sales

5

Although it took a little longer than I first thought it would, I was kept informed and treated well.

03 October 2017

sales

5

Ellie was brilliant - thank you

02 October 2017

service

4

Job done quickly and well

02 October 2017

sales

5

I felt really well looked after by everyone.Team effort

29 September 2017

service

5

After the free service was completed, the car was returned in prime mechanical condition, also to my delight the car had been washed and cleaned to a very high standard. Overall a very Professional job.

29 September 2017

service

5

I have now had 3 Mini's and every Service during the last 10 years of driving a mini , my service experiences have been completely satisfactory.

28 September 2017

service

1

I feel extremely disappointed with this service at MiniCooper Durham. This is my 3rd Mini from this garage. I do not think I was given the truth regarding the handbrake. Why did they tighten it if it was in the parameters expected.

27 September 2017

service

5

No problems at all they kept me informed.

26 September 2017

sales

5

As above Hannah went out of her way to make it easy for me, and make me feel comfortable

26 September 2017

service

3

Not sure if this is about the service or sales department

23 September 2017

service

5

My car was delivered on time and I was provided with loan car

21 September 2017

service

4

Usual good service. I was advised that there was wear on the brakes but there was some vagueness as to whether they needed doing bearing in mind the car had passed it's test and had several months wear left on them.

21 September 2017

sales

5

Danniel was very knowledgeable and professional throughout the experience. He kept me informed throughout the process, I once again felt i was a valued mini customer.

19 September 2017

service

5

Simple you are 5 star

19 September 2017

sales

5

found experience helpfull and informative

19 September 2017

sales

5

First class service from salesperson Ellie Hall.

15 September 2017

service

5

Work carried out to the highest standard, as usual.

15 September 2017

service

3

Everything was great except the girl tried to charge me £600 on the day of the transaction for some type of guard cover after telling us at the initial quote this would be removed

14 September 2017

service

5

Car was booked in for a convenient time and service carried out professionally complete with video

08 September 2017

sales

5

completely satisfied Chris was very attentive and nothing was a problem we drove a petrol and diesel car and he found out what i wanted and achieved everything i asked for

07 September 2017

service

5

My problem was dealt with quickly from start to finish in a professional manner

06 September 2017

sales

5

Kept in the loop regarding delivery and when the car would be ready. Reminded and informed of when to change insurance, the paperwork was taken out of my hands which was a great help.

05 September 2017

service

5

Excellent customer service and Andrea is so helpful and friendly. Can't do enough to make you feel important and make things easy for you. Car had its warranty check and fault flagged up - see above

02 September 2017

service

5

Everything that I needed they helped with

31 August 2017

service

5

Very approachable sales person Andrea. Very welcoming and product knowledge no less than excellent. After sales good also advising when work was done. Very friendly. Good experience all round

30 August 2017

service

5

Very friendly staff.

30 August 2017

service

5

Got appointment straight away

29 August 2017

service

5

Same as Q1

28 August 2017

service

5

Work carried out under warranty quickly and satisfactory

27 August 2017

service

5

I was satisfied

23 August 2017

sales

5

Excellent sales person

22 August 2017

sales

5

Efficient informative and very approachable

22 August 2017

service

5

Understanding and sympathetic to problem. Good result.

16 August 2017

service

4

Confusion over opening hours

15 August 2017

service

5

Excellent customer service

13 August 2017

service

5

Car was sorted and cleaned

11 August 2017

sales

5

Great customer experience. All options fully explained and at no time did I feel not pressured.

10 August 2017

service

5

Excellent

10 August 2017

sales

5

Completely satisfied everything that was agreed was carried out and car was ready to be collected at the agreed collection time

08 August 2017

sales

5

Dan kept me updated on expected delivery and helped me make additions to my car

07 August 2017

sales

5

Had great sales service from Dan Spooner and the team at Cooper Mini Durham. Dan took time to explain everything in detail and kept me fully up to date with delivery date.