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Customer Reviews.

sales

5

the car did not take to long for delivery

12 February 2018

sales

5

The driver that delivered my car kept me updated on where he was and when he would be here

12 February 2018

service

5

Vehicle booked in for a query, fault identified and rectified and always kept up to date with what was happening.

10 February 2018

service

5

Very thorough inspection and kept up to date all the way.

08 February 2018

service

5

My Mini was ready for collection when they said, it had been MOT'd, serviced, a free warranty check and cleaned. Excellent.

06 February 2018

sales

5

As above kept informed from ordering to collecting car

06 February 2018

sales

5

Very helpful throughout the whole buying process. Especially Charlotte

06 February 2018

sales

5

No hassle, straight forward and never felt pressured into anything Friendly staff and over joyed with my new car.

01 February 2018

service

5

Excellent customer service.

30 January 2018

service

5

Everything was fine

30 January 2018

service

5

I always feel as if the staff go that extra mile. They are friendly and approachable

30 January 2018

service

4

Fast service

29 January 2018

service

5

Even though I had to bring the car back for a problem, I was satisfied with the overall service

26 January 2018

service

4

Friendly and helpful staff. Car valeted and service completed on time.

23 January 2018

service

5

Work done quickly

23 January 2018

service

5

Problem solved quickly and efficiently

23 January 2018

service

5

All very helpful

19 January 2018

service

4

Good service but valet inside car missed some bits.

16 January 2018

service

5

Nice experience

16 January 2018

service

5

Did everything I asked

15 January 2018

service

3.5

Very satisfied, friendly staff

12 January 2018

sales

4

The staff were very friendly but professional at the same time

11 January 2018

service

5

They were efficient and informative without being pushy or pressuring me into any additional work.

09 January 2018

sales

3

Delivery longer than expected then misunderstanding with boot panel

04 January 2018

sales

5

Excellent service, staff knew what they were talking about, car ready when I wanted it

02 January 2018

sales

1

Features missing from the car. To be fair, the manager is now trying to rectify this for one of the features, but I feel like other members of staff have fobbed me off. I’m very dissatisfied so far and hope the issues are rectified in a timely manner

30 December 2017

service

2

The noise issue was fixed however had to be without my car for two days. Not good when I only got it in September and a 15 plate.

29 December 2017

service

5

As stated always give prompt efficient service

27 December 2017

service

4

Car was serviced as expected.

21 December 2017

sales

5

Excellent service from Hannah at mini Durham

20 December 2017

sales

5

a great all round package.

20 December 2017

service

4

Have to take my car back in because someone marked my interior door so they are going to fix it

19 December 2017

service

5

Left feeling my car was like new

19 December 2017

sales

5

Excellent customer service from Ellie and her colleagues at Cooper Mini Durham.

19 December 2017

service

5

Car runs like a dream

18 December 2017

sales

4

See above. Ellie was very good but I was persuaded to buy following an explanatory email from Anna. This is the second satisfaction survey I have completed. One survey should be sufficient. Get everything right first time to get full Marks from me.

13 December 2017

service

5

Really amenable and helpfull

12 December 2017

service

4

We able to arrange a service time to suit my needs

06 December 2017

sales

4

Treated really well but I couldn't test drive a demo of the mini I was interested in because the dealer didn't have one and I had to try a cooper model which had the same size engine but with 136 bhp . My knowledge seemed to be more than the staff.

05 December 2017

service

5

Great service check and printed report

02 December 2017

sales

5

Ellie went the extra mile to make my experience at mini amazing. She made it really personal with the extra touches such as adding pink balloons to my car when I collected it.

01 December 2017

service

5

Great service throughout the selection and buying process.

29 November 2017

service

5

The car was booked in at s specific time and the staff were there to greet us on arrival, we were very well looked after whilst st the dealership.

28 November 2017

service

5

Really good service encountered with no problems.

23 November 2017

service

4

Very friendly staff