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Customer Reviews.

sales

5

kept me informed about the cars position in the delivery at every step till the day I received the car.

13 November 2018

service

5

Quick, free wash and vac too and health check

13 November 2018

service

2

Experience of customer service and helpfulness, efficiency etc is second to none but I am not convinced that I have been given the correct diagnosis of the problem with my car. I am sure there is still a problem but the technicians say not!

13 November 2018

sales

5

I spent a lot of time and felt like the staff working with me want to help and made me feel very welcome.

12 November 2018

sales

5

Fantastic service

12 November 2018

service

5

As above and great quality. One of the best garages I've ever dealt with.

09 November 2018

service

5

After the service was carried out on the on the Mini/ it was returned in perfect condition mechanicaly / also cleaned, washed - ready to drive.

09 November 2018

sales

4.5

Same as my answer above, swapping cars were a bit complicated but I suppose it's understandable.

08 November 2018

service

5

Terribly impressed by Cooper Durham, having previously only experienced very poor service from the supplying MINI dealer.

06 November 2018

service

5

friendly, efficient

05 November 2018

service

5

Everyone is super helpful and professional.

01 November 2018

sales

5

Had a long wait for my mini but was given frequent up dates on its progress .

29 October 2018

service

5

Unable to fault the service

22 October 2018

service

5

Staff were friendly, didn’t take too long, very nice setting.

19 October 2018

service

3

Satisfied on service but the cleanliness of my car was disappointing

19 October 2018

service

5

Staff have got the customer service perfect

19 October 2018

service

5

VERY SATISFIED BUT THOUGHT I WOULD HAVE RECEIVED A COURTSTY CAR

18 October 2018

service

2

Poor communication, car took way longer than I was told and I had to ask what was happening and then as I’d been kept waiting I got the car back before it was cleaned and it was full of leaves. I did inform garage I wasn’t happy.

17 October 2018

sales

3.5

Delays to the order and no handbook in the vehicle

17 October 2018

sales

5

Efficient and friendly

17 October 2018

service

5

Helpful staff. Car returned clean.

16 October 2018

service

4.5

ronseal.

15 October 2018

service

5

Smooth hand over of car for service and use of courtesy c`ar. Kept updated by phone.

15 October 2018

service

5

I’ve been to a number of different Mini services and find the service at Cooper Durham the best I’ve experienced so far.

09 October 2018

sales

5

Friendly staff, very helpful.

09 October 2018

service

5

Andrea was very attentive and provided brilliant customer service.

09 October 2018

sales

5

Service was great from the sales guy and manager, very personal

09 October 2018

sales

3.5

I was surprised that there were no flowers (or something similar) as this is what I received the last time I bought a mini. Also, it was a little underwhelming compared with Audi who gave me a 'big reveal' where my car was under a blanket.

09 October 2018

sales

4

Short delay in collecting my mini due to private plate

06 October 2018

service

5

Kept me advised of progress - meeting all deadlines.

04 October 2018

sales

5

As above - not pushy - very knowledgeable and also loved the mini coffee cups (any going spare?)

04 October 2018

service

3

I was very happy with my service experience when I entered the mini centre and leaving .

03 October 2018

service

5

staff patient and answered all enquiries

03 October 2018

service

5

Friendly and professional staff

02 October 2018

service

5

Lauren

01 October 2018

service

2

The servicing of the car was satisfactory.

30 September 2018

sales

5

Friendly courteous service, no pressure sales and happy to accommodate any customer requests when changing the specifications on the new mini

30 September 2018

service

5

Cooper Durham Mini has, and always will be, my dealership of choice. I know them and they know me, their customer service and technicians are second to none.

28 September 2018

service

4

All good except car not ready when agreed - had to wait in showroom

28 September 2018

sales

5

Excellent service all around.

27 September 2018

service

5

Good service

25 September 2018

sales

5

Great service approachable team.

25 September 2018

sales

4

The whole experience was non problematic and the car was ready on the day and time which was quoted .. The only thing is that when the sun shines on the car you can see swirl marks from polishing

25 September 2018

sales

5

The dealership is very smart, the staff were extremely helpful and when my car was delayed (substantially) Tito (my sales person) kept me informed and offered me a courtesy car when needed. Really easy process, very pleased I chose Cooper Durham

25 September 2018

service

5

I am always treated as an individual and I have complete confidence in the service my car receives.

22 September 2018

service

5

Excellent service

22 September 2018

service

5

Great advisors and great work

21 September 2018

service

5

See above and also refreshments were given whilst I waited. A very pleasant, helpful and welcoming staff.

20 September 2018

sales

5

Friendly and helpful staff

19 September 2018

service

4

Excellent service - only didn't get 5 stars because I shouldn't have needed to bring the car in to begin with