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Customer Reviews.

service

5

I thought the service we received with Christian was outstanding

17 June 2019

service

4

Good service and very helpful staff.

16 June 2019

service

5

Very helpful and sorted problem

16 June 2019

service

3

As above

13 June 2019

sales

4

Megan at Mini Durham was excellent very helpful And approachable

13 June 2019

sales

5

After my order was placed the Mini centre kept me informed of progress at every significant step. I especially appreciated being emailed a video of our new car just after it was delivered at our delear.

10 June 2019

service

5

Always a good service

09 June 2019

sales

5

Everything explained, nothing too much bother, car collected at a convenient time for me.

07 June 2019

service

5

Excellent service in an emergency

28 May 2019

service

4

Did as expected but car clean (which I did not pay for) was very poor and I even had to wash it again on way home to get rid of the dirty patches.

26 May 2019

service

5

The car was booked in the same week I called and completed while I waited.

25 May 2019

service

5

Prompt courteous service

23 May 2019

service

4

Friendly helpful staff.

23 May 2019

service

1

I required an exchange of my manual to an automatic following illness. Basic requirements were it was at least the same age as mine not older. I was offered a car 6 months older with 3000 more miles on the clock than mine.

21 May 2019

service

4

Always helpful and friendly!

20 May 2019

service

4

Great customer service

18 May 2019

service

5

Did everything I needed

17 May 2019

sales

5

Very happy with the overal experience

16 May 2019

service

5

Very nice and pleasant staff. In and out with no issues.

13 May 2019

service

3.5

Chris was great

12 May 2019

sales

3

Wasn't please with the after sale

11 May 2019

service

3.5

Had to wait two days before mini got back to me to organise a date for my car to be fixed only to be told that the part had to be ordered and my car would not go in until 15th May!!

08 May 2019

sales

5

No nonsense service, very plain speaking approach

06 May 2019

service

4

Really helpful

06 May 2019

service

5

See above

06 May 2019

sales

2

I was given inaccurate info by the salesman re what I could order. He tried to force me to have a ready built car. Finance team were professional. Handover by Chris was excellent. Back window of car was broken on delivery, little updates

30 April 2019

service

4

As above

28 April 2019

service

5

The service I received at this visit was exemplary thanks to Andrea

25 April 2019

service

4

The service itself was fine as was the hospitality from staff but the car valet was a bit 'ropey' and my car wasn't ready for the time I was told.

25 April 2019

sales

5

Was perfect allowed me to come collect it when I wanted and Charlotte was great showing me around the car and how it all worked.

22 April 2019

sales

3

Again dodnt feel like they really valued our custom compared to previous experience I. March 16

17 April 2019

sales

5

The personal and individual service was fabulous. Charlotte picked up on exactly what I wanted the vehicle to achieve for me and literally Taylor made the vehicle to suit.

16 April 2019

service

4

Quick and easy

13 April 2019

sales

4

Havnt picked up my car yet

13 April 2019

sales

5

Sales Chris Cotterell

13 April 2019

service

5

Excellent service

09 April 2019

sales

5

Chris, the salesman I dealt with, was superb. The email correspondence was brilliant and I felt as if he really listened to what I said. He tried to get me the best deal too.

09 April 2019

sales

5

All went fine.

09 April 2019

sales

5

The sales person I dealt with was excellent, exactly as I had hoped for, not pushy, low-key, good advice, listened carefully to what I wanted etc.

02 April 2019

service

5

Easy booking in, time slot appropriate.

01 April 2019

sales

4

Kept updated

01 April 2019

sales

5

It was a great experience and the customers are place in the center. Never felt pressured. the whole process was easy.

01 April 2019

service

5

Greeted by Susan on reception who we know from BMW Cooper, Durham., we've dealt with BMW Cooper, Durham since 2010 both excellent dealerships, wouldn't use anybody else ??

30 March 2019

service

5

Work was completed to high standard.

30 March 2019

service

5

Service carried out quickly and effectively.