I thought the service we received with Christian was outstanding

Good service and very helpful staff.

Very helpful and sorted problem

As above

Megan at Mini Durham was excellent very helpful And approachable

After my order was placed the Mini centre kept me informed of progress at every significant step. I especially appreciated being emailed a video of our new car just after it was delivered at our delear.

Always a good service

Everything explained, nothing too much bother, car collected at a convenient time for me.

Excellent service in an emergency

Did as expected but car clean (which I did not pay for) was very poor and I even had to wash it again on way home to get rid of the dirty patches.

The car was booked in the same week I called and completed while I waited.

Prompt courteous service

Friendly helpful staff.

I required an exchange of my manual to an automatic following illness. Basic requirements were it was at least the same age as mine not older. I was offered a car 6 months older with 3000 more miles on the clock than mine.

Always helpful and friendly!

Great customer service

Did everything I needed

Very happy with the overal experience

Very nice and pleasant staff. In and out with no issues.

Chris was great

Wasn't please with the after sale

Had to wait two days before mini got back to me to organise a date for my car to be fixed only to be told that the part had to be ordered and my car would not go in until 15th May!!

No nonsense service, very plain speaking approach

Really helpful

See above

I was given inaccurate info by the salesman re what I could order. He tried to force me to have a ready built car. Finance team were professional. Handover by Chris was excellent. Back window of car was broken on delivery, little updates

As above

The service I received at this visit was exemplary thanks to Andrea

The service itself was fine as was the hospitality from staff but the car valet was a bit 'ropey' and my car wasn't ready for the time I was told.

Was perfect allowed me to come collect it when I wanted and Charlotte was great showing me around the car and how it all worked.

Again dodnt feel like they really valued our custom compared to previous experience I. March 16

The personal and individual service was fabulous. Charlotte picked up on exactly what I wanted the vehicle to achieve for me and literally Taylor made the vehicle to suit.

Quick and easy

Havnt picked up my car yet

Sales Chris Cotterell

Excellent service

Chris, the salesman I dealt with, was superb. The email correspondence was brilliant and I felt as if he really listened to what I said. He tried to get me the best deal too.

All went fine.

The sales person I dealt with was excellent, exactly as I had hoped for, not pushy, low-key, good advice, listened carefully to what I wanted etc.

Easy booking in, time slot appropriate.

Kept updated

It was a great experience and the customers are place in the center. Never felt pressured. the whole process was easy.

Greeted by Susan on reception who we know from BMW Cooper, Durham., we've dealt with BMW Cooper, Durham since 2010 both excellent dealerships, wouldn't use anybody else ??

Work was completed to high standard.

Service carried out quickly and effectively.