A few things need following up Number plate not straight Marks on bonnet Scuff mark inside Inside windows not clean

Trust them implicitly with my Clubman.

The staff are attentive and keep you updated on how long it will take

Very friendly and efficient staff

Bery friendly and professional. Welcoming and polite. Not fake. Not in your face. Simply lovely group of people.

Yet again the forward facing camera was disconnected without restoring (rear camera wasn't disconnected though!). Same happened last time and I raised issue. Not at all happy about this! You may value your data protection but I value my safety more!

Some information about the car functions couldn't be answered.

The need for work was identified as part of an ad hoc check and efforts were immediately made to ensure a repair could be done at my convenience.

Always have a great customer experience and felt very welcome by staff.

Prompt service and kept up to date throughout.

Even though delivery was somewhat delayed

Carried out efficiently , staff really friendly and helpful

Work was done well but not happy with the standard of cleaning afterwards. I know it was just a quick wash but the side windows had been opened and were badly streaked and the windscreen was so streaked it was difficult to see out of. Overall poor

Friendly reliable service

Easy booking, informed as soon as car was ready to collect via text.

The sale felt rushed. I wasn't given info about extras . My husband looked them up on line at home and I had to add to order. A polish was added without asking that my husband had to question. However, everything was completed satisfactorily.

All service needs were met

They replaced our tyre super efficiently but failed to use our tyre insurance,so we’ve been changed £150 when questioning it, they said we should have told them we had it, we still haven’t received our refund and feel they are actively ignoring us.

Chris was very helpful kept informed

Very professional and competent. Very good to deal with. Great environment.

Was treated courteously, given comfortable seat, offered hot drink but had to wait much longer than I'd been led to expect when booking car in. There were no newspapers. I'd have taken book to read/used loan car had I been given correct timings.

Service contract expensive, otherwise it would have been 5 stars

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Excellent communication and speedy service

Always good

Fabulous service

Same reasons as the above comments

The service and communication were excellent throughout. The staff were friendly, knowledgable about the brand and welcoming.

See question one, we have purchased three Mini’s with the assistance of Ed (Vardy) and every time, from start to finish, he has been excellent.

Your communication to me the customer AND your internal communication between staff has room for improvement. Either, get Andrea to say, "you will get a video from the service guy, but that doesn't mean car is ready for pick up". Or say upfront

All arrangements completely satisfactory. The young man who collected and delivered my car was exceptionally pleasant.

The staff had excellent product knowledge, were patient, friendly and thoroughlly professsional

Everything was done very well and went smoothly and I was kept informed all the time

everything fabulous except the price could be cheaper

Excellent

Very impressed with Michelle, the service manager,who was extremely helpful and friendly.

No one let me know about my car, I had to ring up to see if it was ready and when I went to pick it up my car door was open. Anyone could have got into my car

Nothing was too much trouble, they responded quickly to any questions and offered advice

No complaints

Very efficient and I had a free coffee while I waited. Wash and vac always has my car looking brand new

Everything very good

Excellent service all-round

From receiving the phone call to arrange my service, to collecting my car, went very smooth with no complaints. I collected my car on the time I requested, and had clear and friendly information from the lady dealing with me.

I left the car and they asked would I like a complimentary valet and I said yes but it’s pretty clean. On return to collect the vehicle it had been hoovered out but there was a rolled up cigarette and loose tobacco on the seat, dirtier than I left it

Good receptionist and they did what they promised in good time.

Great sales team. Highly recommended.

Great staff, in particular Anna and Ellis. Felt car could however have had a better clean.

Clear advice on what needed doing and time to do work. Work undertaken in a professional manner.

Very efficient & friendly

Staff were excellent but feel that the issue was not dealt with correctly by mini due to the age and mileage covered.