sales
A few things need following up Number plate not straight Marks on bonnet Scuff mark inside Inside windows not clean
A few things need following up Number plate not straight Marks on bonnet Scuff mark inside Inside windows not clean
Trust them implicitly with my Clubman.
The staff are attentive and keep you updated on how long it will take
Very friendly and efficient staff
Bery friendly and professional. Welcoming and polite. Not fake. Not in your face. Simply lovely group of people.
Yet again the forward facing camera was disconnected without restoring (rear camera wasn't disconnected though!). Same happened last time and I raised issue. Not at all happy about this! You may value your data protection but I value my safety more!
Some information about the car functions couldn't be answered.
The need for work was identified as part of an ad hoc check and efforts were immediately made to ensure a repair could be done at my convenience.
Always have a great customer experience and felt very welcome by staff.
Prompt service and kept up to date throughout.
Even though delivery was somewhat delayed
Carried out efficiently , staff really friendly and helpful
Work was done well but not happy with the standard of cleaning afterwards. I know it was just a quick wash but the side windows had been opened and were badly streaked and the windscreen was so streaked it was difficult to see out of. Overall poor
Friendly reliable service
Easy booking, informed as soon as car was ready to collect via text.
The sale felt rushed. I wasn't given info about extras . My husband looked them up on line at home and I had to add to order. A polish was added without asking that my husband had to question. However, everything was completed satisfactorily.
All service needs were met
They replaced our tyre super efficiently but failed to use our tyre insurance,so weve been changed £150 when questioning it, they said we should have told them we had it, we still havent received our refund and feel they are actively ignoring us.
Chris was very helpful kept informed
Very professional and competent. Very good to deal with. Great environment.
Was treated courteously, given comfortable seat, offered hot drink but had to wait much longer than I'd been led to expect when booking car in. There were no newspapers. I'd have taken book to read/used loan car had I been given correct timings.
Service contract expensive, otherwise it would have been 5 stars
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Excellent communication and speedy service
Always good
Fabulous service
Same reasons as the above comments
The service and communication were excellent throughout. The staff were friendly, knowledgable about the brand and welcoming.
See question one, we have purchased three Minis with the assistance of Ed (Vardy) and every time, from start to finish, he has been excellent.
Your communication to me the customer AND your internal communication between staff has room for improvement. Either, get Andrea to say, "you will get a video from the service guy, but that doesn't mean car is ready for pick up". Or say upfront
All arrangements completely satisfactory. The young man who collected and delivered my car was exceptionally pleasant.
The staff had excellent product knowledge, were patient, friendly and thoroughlly professsional
Everything was done very well and went smoothly and I was kept informed all the time
everything fabulous except the price could be cheaper
Excellent
Very impressed with Michelle, the service manager,who was extremely helpful and friendly.
No one let me know about my car, I had to ring up to see if it was ready and when I went to pick it up my car door was open. Anyone could have got into my car
Nothing was too much trouble, they responded quickly to any questions and offered advice
No complaints
Very efficient and I had a free coffee while I waited. Wash and vac always has my car looking brand new
Everything very good
Excellent service all-round
From receiving the phone call to arrange my service, to collecting my car, went very smooth with no complaints. I collected my car on the time I requested, and had clear and friendly information from the lady dealing with me.
I left the car and they asked would I like a complimentary valet and I said yes but its pretty clean. On return to collect the vehicle it had been hoovered out but there was a rolled up cigarette and loose tobacco on the seat, dirtier than I left it
Good receptionist and they did what they promised in good time.
Great sales team. Highly recommended.
Great staff, in particular Anna and Ellis. Felt car could however have had a better clean.
Clear advice on what needed doing and time to do work. Work undertaken in a professional manner.
Very efficient & friendly
Staff were excellent but feel that the issue was not dealt with correctly by mini due to the age and mileage covered.