Would have been completely satisfied, if the engineer hadn't forgot to reset the computer - yet again!

As above

Very helpful and made to feel welcome

competent , on time , well explained & overall pleasant experience even parting with money !

I have always had good service from Mini. The staff are both friendly & helpful

Professional knowledgeable service team

Always a pleasant experience, friendly staff and competent technicians. Don't take my Clubman anywhere else.

Quality of work is exceptional.

No help whatsoever when I discussed that I had been lied to about service

Helpful and friendly.

everything was done as promised

All good

Isn't there always room for improvement?

No video sent by e-mail

I had a comfortable seat, a nice hot drink and plenty to read while I waited. The service took the expected amount of time / no delays.

Easy to arrange an appointment. Friendly, helpful, efficient and professional.

The service experience was great.

Despite been given an almost new mini cooper convertible, the car in question had an unpleasant musty smell - not a great experience.

Polite on time and did what needed doing with help and ease delivery and pick up on time from work stress free

as above

100% first class

Staff where polite but the trim on my drivers side has lifted and my tyre pressures are all wrong.

Excellent service. Staff friendly and very helpful.

Due to the problems already described above.

Work undertaken on time

Our sales advisor Christopher did not stop till we were satisfied with everything

A bit pricey. Otherwise a good experience.

Friendly, helpful staff, kept me informed.

They were flexible to give us a price to help that they could not book the TLC pack

Treated like a very important person always remembers our name

Sales ands service staff are so helpful and understand your requirements

Again staff are more than helpful

would have been completely satisfied if it was just the purchase. Unfortunately the delivery was very disappointing and very underwhelming and the service was awful and rude. However, I received a call later the same day and this has been resolved

I had quite a specific idea of what I wanted which I managed to get. I wasn't patronised or treated like I had no knowledge which I have found in other places.

It's too expensive

See above.

Knowledgeable staff. Friendly. Good at explaining problems with my car

On viewing my new car I had to ask for a sales person

Staff were so good Christopher our salesman was so accommodating

Vehicle was attended to on time and estimated waiting time indicated was exactly as stated. During this time the staff extended every courtesy to me.

Absolute pleasure to deal with

They looked after me and my car.

Everything about the experience of purchasing a mini was trouble free.

I had to wait for 10 minutes to hand my key over for the service. This was inconvenient when I had arranged to be taken home by a family member. Tyres needed replacing but not in stock. Air con refresh has not worked and still smells after being done

Very good, car very well prepared.

Satisfied with work done